Help Scout Knowledge Base
3D visualization, knowledge base
Hired by an Australian SaaS company to create 30+ articles for its knowledge base. The help site is not public yet.
- Client: SpecifierLab
- Tool: Help Scout
Help Installation Guide
virtual conferencing tool, user guide
Created a user guide on how to install and use Slack as a virtual office technology for an imaginary company. Writing sample created while taking technical writing courses at Conestoga College.
- Writing sample
- Tools: Microsoft Word
User Manual Update
reading device manual
Updated an existing user manual of a reading device. Writing sample created while taking technical writing courses at Conestoga College.
- Writing sample
- Tool: Microsoft Word
Online Help Center
smartphone user manual
Updated an existing user manual (PDF) of the Samsung Galaxy Note 20 and moved the content online to create a help center using RoboHelp. Writing sample created while taking technical writing courses at Conestoga College.
- Writing sample
- Tools: Adobe RoboHelp
Technical Proposal
RFP response, technical business proposal
Created a technical proposal in response to an RFP. The proposal outlines the current situation of the business that requested a proposal, the project plan, qualifications, costs and benefits, and the next steps. Writing sample created while taking technical writing courses at Conestoga College.
- Writing sample
- Tool: Microsoft Word